← All notes

The product page is where the sale is won or lost

Dear founder,

You can spend a fortune on ads, SEO and email, and every penny of it funnels to one place: the product page. It's the moment someone decides. Yet it's the page most brands leave half-finished, because it feels "done" once the photo and price are in.

Answer the buyer's real questions

A shopper on your product page is silently asking a handful of things. Your job is to answer them before they have to hunt.

  • Is this right for me, specifically?
  • How big, how much, what's it made of?
  • When will it arrive, and what if it's wrong?
  • Can I trust this, and has anyone else bought it?

Miss any of those and you create a pause. Pauses lose sales.

The unglamorous fixes that move numbers

None of this is exciting, which is exactly why it works.

  1. Lead with a benefit, not a product code, in the title
  2. Show scale — a photo with a hand, a room, a person
  3. Put delivery and returns near the button, not buried in the footer
  4. Real reviews, including a few honest three-star ones
  5. One clear call to action — don't compete with your own button

People don't abandon because your product is wrong. They abandon because you left a question unanswered.

Test one thing at a time

When you improve a product page, change one element, watch it for a fortnight, then move on. Stack five changes at once and you'll never know which one earned the lift — or which one quietly cost you.

Start with your best-selling product, because that's where a small percentage improvement pays for itself fastest. If you'd like me to review your top three product pages line by line, start with a FREE call and we'll find the pauses together.

Best,

Luke Michael

UK-based eCommerce consultant & developer

Got a live version of this on your store?